1. Processing Times

Orders are usually processed within 3–5 working days. During busy periods, processing may take slightly longer.

We will email you when your order has been dispatched.

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2. Delivery Options

We currently ship within the United Kingdom using Royal Mail and other trusted carriers.

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Standard Delivery

• Estimated delivery: 2–4 working days

• Fully tracked

• Cost shown at checkout

Express Delivery

• Estimated delivery: 1–2 working days

• Fully tracked

• Cost shown at checkout

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3. Delivery Times

Delivery estimates are provided by the carrier and may vary due to:

• weather

• seasonal demand

• strikes

• operational delays

Once your order has been dispatched, we are not responsible for courier delays, but we will always help track your parcel.

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4. Tracking Your Order

You will receive a tracking number once your order has been shipped. You can follow your parcel through the carrier’s website.

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5. Delivery Address

Please ensure your delivery address is correct at checkout. We cannot change addresses once an order has been dispatched.

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If an incorrect address is provided, we cannot refund or replace the order until it is returned to us.

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6. Missed Deliveries

If you miss a delivery attempt, the carrier will leave instructions for redelivery or collection.

Uncollected parcels returned to us can be refunded minus the original delivery cost.
 

7. Lost or Damaged Parcels

If your parcel arrives damaged, contact us within 48 hours with photos (due to the rise of AI fraud we may ask for additional proof, time stamps, product shown with ID etc). If your parcel is lost, we will open a claim with the carrier and resolve the issue for you.

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8. International Delivery (Future)

We currently ship within the UK only. International delivery will be added later.
 

9. Contact Us

For delivery questions, email us at: admin@rookandrye.com