Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use this website.

By using this website, you agree to the practices described in this policy.
 

2. Information We Collect

We collect the following information:

• Personal details — name, email address, phone number

• Order information — billing address, shipping address, purchase details

• Payment information — processed securely by our payment providers

• Website usage data — cookies, IP address, device information

• Customer service messages — emails or contact form submissions

We only collect information necessary to operate the store and fulfil your orders.
 

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send order updates and transactional emails

• Improve our website and services

• Detect fraud or security issues

• Comply with legal obligations

We do not sell or rent your personal data.
 

4. Payment Processing

Payments are handled by trusted third‑party providers such as Shopify Payments, PayPal, or Stripe. We do not store your full payment card details.
 

5. Cookies & Tracking

We use cookies to:

• Keep your shopping cart working

• Improve website performance

• Analyse website traffic

You can manage cookies through your browser settings.
 

6. Sharing Your Information

We only share your information with:

• Payment processors

• Delivery carriers (e.g., Royal Mail)

• Website hosting, advertising platforms and analytics providers

• Legal authorities if required
   

These partners only receive the information necessary to perform their services.
 

7. Data Storage & Security

We store your data securely using encrypted systems provided by our website platform and service providers.

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

Learn more about data security.
 

8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold

• Request corrections

• Request deletion

• Object to certain processing

• Request a copy of your data

To exercise these rights, contact us at [your email].
 

9. Data Retention

We keep your data only as long as necessary:

• Order records: up to 6 years (legal requirement)

• Marketing data: until you unsubscribe

• Customer service messages: as needed to resolve issues
   

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.
 

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at admin@rookandrye.com
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.